Privacy Policy

We are committed to protecting your privacy and personal data.

1. Information We Collect

Personal Information
When you use TradeStaq's services, we may collect:

Contact Details: Name, email address, and billing information

Account Information: Username, preferences, and service selections

Communication Records: Support tickets, consultation notes, and correspondence

Payment Information: Billing details and transaction records (payment data is processed by secure third-party providers)

Technical Information

Usage Data: How you interact with our website and services

Device Information: Browser type, operating system, and IP address

Cookies: Small files stored on your device to improve your experience

How you found us: the page you first landed on, the referring site, and any campaign tags or ad click IDs in that link (or, in our app, the install source reported by our attribution provider). Stored first-party with your account when you sign up, used only to measure our marketing, and never used to make decisions about your account.

Trading-Related Information

Strategy Preferences: Your selected trading strategies and configurations

Performance Data: Anonymized data about strategy performance (no personal trading data)

Educational Progress: If you participate in our learning programs

2. How We Use Your Information

Service Delivery

Deploy and configure your selected trading strategies

Provide technical support and customer service

Share important information about your strategies

Deliver educational content and consultation services

Communication

Send service-related notifications and updates

Respond to your inquiries and support requests

Share important information about your strategies

Send marketing communications (with your consent)

Improvement and Analytics

Analyze usage patterns to improve our services

Develop new features and strategies

Ensure security and prevent fraud

Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share information with:

Service Providers: Payment processors (Flutterwave, PayPal, Apple App Store and Google Play billing), email services, and hosting providers

Legal Requirements: When required by law, court order, or government request

Business Transfers: In case of merger, acquisition, or sale of assets

Protection: To protect our rights, property, or safety, or that of our users

Important Note on Trading Data
TradeStaq does not access, store, or share your personal trading account data or exchange API keys. Our strategies are deployed independently, and we only receive anonymized performance metrics for improvement purposes.

4. Data Security

We do not sell, trade, or rent your personal information to third parties.
We may share information with:

We implement industry-standard security measures to protect your information:

Encryption: All data transmission is encrypted using SSL/TLS

Secure Storage: Personal data is stored on secure, encrypted servers

Access Controls: Limited access to personal information on a need-to-know basis

Regular Audits: Periodic security assessments and updates

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protection measures.

Business Transfers: In case of merger, acquisition, or sale of assets

Protection: To protect our rights, property, or safety, or that of our users

5. Your Rights and Choices

You have the following rights regarding your personal information:
Access and Control

Request access to your personal data

Update or correct your information

Delete your account and data (see How to delete your account below)

Export your data

Communication Preferences

Opt out of marketing emails

Choose notification preferences

Unsubscribe from newsletters

To exercise any of these rights, please contact us at privacy@tradestaq.com. We will respond to your request within 30 days.

How to delete your account

In the TradeStaq app go to Settings → Account → Delete account, or email privacy@tradestaq.com. What is deleted, what is anonymised and what the law requires us to keep (and for how long) is set out on our account deletion page.

Trading-Related Information

7. Third-Party Services

We work with trusted third-party services to provide our platform:

Payment processors: Flutterwave, PayPal, Apple App Store and Google Play billing (each subject to its own privacy policy)

Email Services: For sending notifications and communications

Marketing Email: our product-update, onboarding, offer and weekly-summary emails are sent through an email delivery provider (currently Loops, loops.so, or our own email relay, ZeptoMail by Zoho). The provider receives your email address, first name, account ID and what you told us at signup (what brought you to TradeStaq) so these emails match how you use the product. If you get the weekly summary, it also receives the content of that email: the names of your own bots and their trade counts and returns for the week. We never share exchange credentials or payment data with it. The provider also tells us when an email bounces or is reported as spam, and we stop sending marketing email to that address.

Opting out: every marketing email has an unsubscribe link, and you can turn them off at any time in Settings > Product Updates and Offers (on the web dashboard or in the TradeStaq app, which also stops announcement push notifications). Account, security, billing and trading alerts are not marketing and are still sent. Deleting your account also removes your contact record from the marketing email provider.

Analytics: To understand website usage and improve our services

Hosting Providers: For secure data storage and website hosting

These services have their own privacy policies, and we encourage you to review them.

8. Data Retention

We retain your information for as long as necessary to:

Provide our services and support

Comply with legal obligations

Resolve disputes and enforce agreements

Improve our services

When you request account deletion, we will remove your personal information within 30 days, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

Adequacy decisions by relevant authorities

Standard contractual clauses

Certification schemes

Binding corporate rules

10. Children's Privacy

TradeStaq‘s services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes, we will:

Update the "Last updated" date at the top of this policy

Notify you via email for significant changes

Post a notice on our website

Provide additional notice as required by law

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

TradeStaq is a product of The Staq Technologies Ltd. If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@tradestaq.com Support: hello@tradestaq.com

Response Time: We aim to respond within 48 hours